Support, Training & Services

Your Satisfaction is our Mission

Service is a top priority at PRIME. Therefore, we support our customers with comprehensive expertise, creativity and reliability.

Software Support

In order to use software provided by PRIME most efficiently we offer high-end software support to all our customers within the lease- or maintenance agreement. This service is delivered by experienced and certified engineers who also use the tools in their daily work. With this approach we guarantee highest quality and fastest turn-around times when helping to solve your issues. PRIME’s software support engineers are connected to back-end support from Dassault Systèmes (DS) to ensure communication to DS software development in case of critical issues and specific customer needs.

3DS Software Support Hotline

Phone: +43 (0)2243 26 800 – 42
Phone: +43 (0)2243 26 800 – 44


Click here for our training schedule 2023

Using Dassault Systèmes software portfolio delivered by PRIME is straight forward – however: it may need some training to learn the concepts behind the different tools and applications in order to gain maximum output in your engineering projects. PRIME offers different ways to bring your teams up to speed – choose between those options:

  • Class-room trainings in one of our offices in Klosterneuburg-Vienna/Austria or Bremen/Germany
  • Access to online-courses on the 3DX-University for self-paced autodidactic learning
  • Customized trainings for your specific project, delivered in our office or on-site at your workplace


Our customers use Dassault Systèmes’ software tools in many different industries and applications. PRIME helps to further increase the outcome by additional services on top of standard software support and training – this may include:

  • Cooperation in the early stage of projects to build up dedicated workflows
  • Development of software routines for customer-specific applications
  • Providing experienced staff for peak demand
  • Etc.

Please contact us in case of interest!